Public information is a vital function in both daily and disaster operations that contributes greatly to citizen awareness, saving lives and protecting property. Public information entails the processes and systems that enable effective communications with various target audiences.
Like most emergency management professionals, a dedicated public information officer will often undertake a variety of activities while in a non-emergency posture.
The 95/5 concept directly correlates to the non-emergency and emergency ratio of PIO activities. Inevitably, about 95% of the work PIOs perform will be completed in non-emergency times, while typically about 5% directly related to incident response or recovery.
The activities a PIO engages in during a non-emergency posture (95%) has a significant impact on how successful they will be in the 5% spent in emergency response and recovery. The PIO program series focuses on both parts of the 95/5 ratio to ensure that a successful PIO can implement communications strategies to the whole community to deliver the right message to the right people, at the right time. And to help people before, during and after emergencies.